First, you need to conduct thorough research into competitors and the market, and develop your strategy accordingly. Some of the ethical, social, and political issues raised in each of these areas include the following: To illustrate, imagine that at any given moment society and individuals are more or less in an ethical equilibrium brought about by a delicate balancing of individuals, social organizations, and political institutions. However, you can't avoid having good return and refund policies – they're a big part of great customer service. It’s an affordable way to a… E-commerce activity often involves collecting secure data such as names and phone numbers associated with email addresses. society. The Internet and the Web provide an ideal environment for invading the personal privacy of millions of users on a scale unprecedented in history. One of the primary sources of fear among the general public is that fraud seems to be everywhere. Create loyalty programs. These impacts can be classified into four moral dimensions: property rights, information rights, governance, and public safety and welfare Then business firms discover that they can make a business out of aggregating these musical tracks - or creating a mechanism for sharing musical tracks- even though they do not “own” them in the traditional sense. In turn, ecommerce companies can anticipate customer needs, offering their customers a personalized service, such as free delivery or promo codes, which help increase conversions. E-commerce is a commercial sector where transactions are possible with the help of internet connection. Give the right tools (e.g. Combining this with features such as visitor segmentation, it's possible to proactively reach out to customers during key stages of their journey, providing the opportunity to engage with customers who would otherwise drop out without purchasing. It’s a huge convenience for consumers and becoming their preferred way to shop. Employ cyber security services or engineers, Have effective verification processes (as we mentioned in #1). The reason many ecommerce companies find online selling difficult is that they are, ironically, stuck in the past. Try avoiding phrases like, “you must” ‘’and “you are required”, which may seem harsh and put off potential customers. If a customer doesn't want to lose their loyalty prizes, they need to purchase from you. For instance, when brick and mortar heavyweight Nordstrom started an ecommerce portal, they witnessed big opportunity losses from abandoned carts. As they are shipped from nearby warehouses, the cost of distribution decreases and the order arrives in a day or two. Outline what they can expect from you. Management accountants must be aware of the company’s strategy and how the Internet fits into the company’s business. “Customer service is what you and your organization provide. Issues concerning e-commerce ar e increasing as more companies are developing a web presence and conducting business on the Internet. They can potentially gain access to confidential data about your customers' phone numbers, card details, and more. This way, you'll avoid fraudulent accounts or bots – which could result in revenue losses when it comes to Cash-On-Delivery (COD) purchases (when an invalid or fake phone number or address has been used, for example). 1 Introduction One key issue to be addressed in the area of Services is that of electronic commerce. Use automation to identify fake phone numbers and email addresses and check whether zip codes match with the state/city. To do this, here are some ideas: Also, if any developer copies files in an open Wi-Fi network, passwords and other confidential data can be stolen. e-commerce has changed the way to doing business. Let’s discuss the legal issues specific to e-commerce. When we hear of websites from some of the best of companies getting hacked, it's easy to raise an eyebrow. Ethical, social, and political controversies usually present themselves as dilemmas. How can this be solved? By taking the proper steps to verify the customer’s information. Privacy is the moral right of individuals to be left alone, free from surveillance or interference from other individuals or organizations, including the state. For instance, individuals discover that they can download perfect digital copies of music tracks, something which, under the old technology of CDs, would have been impossible. By constantly updating the shopping cart, you can minimize the risk of stolen data. The Internet and e-commerce have ushered in an era of untold changes in cross-border conversation, culture and consumption. It's important for these policies to be understandable to everyone, regardless of cultural background or education level. Learn how Acquire improves support and increases sales. Provide different options for payments and shipping. Ltd. Wisdomjobs.com is one of the best job search sites in India. e-Commerce Issues and Challenges. Mr. Maxwell discussed policy issues that are being raised by e-business, with special attention to the dislocations it causes and the effort to make e-business policies that reflect societal values. Even some of the manufacturers create distributors, making the scenario worse. According to ecomdash, “any business that isn’t moving toward an omnichannel retailing strategy will likely be left behind by its online-savvy competitors.”. Developers should take backups at regular intervals retrieving the data if stolen. Public Key Encryption relies on two keys, one of which is public and one of which is private. Visual tools can help address customer queries during the checkout process – for instance, if a customer has trouble creating an account, your agents can initiate a cobrowsing session to show them how to do it. Public Key Encryption, or asymmetric encryption, is much more important than symmetric encryption for the purposes of e-commerce. Therefore, Ethics is at the heart of social and political debates about the Internet. Security issues in e-commerce such as integrity, authentication and non-repudiation must be dealt with effectively for any online business to be successful. Defining the rights of people to express their ideas and the property rights of copyright owners are just two of many ethical, social, and political issues raised by the rapid evolution of e-commerce. Consumers, though, don't care what you do, they expect you to protect them fully. When a consumer wants something, the internet is where they go (at least at first). This is the basic business model for online stores. Announcing: Our Shopify integration is available now! The major social issues related to e-commerce and privacy concern the development of “exception of privacy” or privacy norms, as well as public attitudes. The e-commerce market in the United States has been constantly evolving over the past decade. The best thing you can do is build a your policies carefully and communicate them clearly. Responsibility means that as free moral agents, individuals, organizations and societies are responsible for the actions they take. Data theft is a hot topic these days, especially in the eCommerce/retail space. One of the reasons ecommerce companies (as most online B2C businesses) face a challenge in building customer trust and loyalty is that often the seller and buyer don’t know each other. Ebuka says. In the meantime, as an individual and a manager, you will have to decide what you and your firm should do in legal “grey”- areas, where there is conflict between ethical principles, but no clear-cutural guidelines. Since financial transactions are the backbone of e-commerce, if not the entire purpose of it, any hesitation on the part of the customer when it comes to making online payments could spoil the e-commerce party. This article provides an overview of some of the critical e-commerce issues for the public sector focusing on its impact on reducing transaction costs. Fraudsters may post spam and attack the web host server, infecting the websites with viruses. In the United States, the claim to privacy against government intrusion is protected primarily by the First Amendment guarantees of freedom of speech and association and the Fourth: Amendment protections against unreasonable search and seizure of one’s personal documents or home, and the Fourteenth Amendment’s guarantee of due process. this book delves into the often scantily addressed issues of the policies and laws that govern the ICT realm, and the potential contentious issues, and possible solutions. multiple touchpoints within an online environment, preparing your eshop to cater to your customers' needs, live chat can reduce shopping cart abandonment instances. The final results of the sector inquiry highlight the following major market trends: 1. a large proportion of manufacturers decided over the last ten years to sell their products directly to consumer through their own online retail shops, thereby competing increasingly with their dis… Reply. January 28, 2018 at 12:20 PM. Developing an ecommerce business, especially preparing your eshop to cater to your customers' needs, is hard. Perhaps no other recent issue has raised as much widespread social and political concern as protecting the privacy of over 160 million Web users in the United States alone. Remove outdated items. Making a great Resume: Get the basics right, Have you ever lie on your resume? Modern e-Commerce thrives on delivering the best personalized experience to their consumers. With COD purchases, an automated call could even go out to the customer, asking them to validate the delivery address. Here you interact with the seller (Amazon), exchange data in form of pictures, text, address for delivery etc. 5) Shopping cart abandonment. The right to information privacy includes both the claim that certain information should not be collected at all by governments or business firms, and the claim of individuals to control over personal of whatever information that is collected about them. Ethical, Social, and Political Issues in E-commerce 1. One of the major perceived threats of e-commerce is the issue of security. So, Nordstrom had to come up with a new checkout design, turning it into a much easier two-step process. Nor can they see each other, making the interactions less personable than they would be in-person or in B2B where there are lengthy decision-making processes between salespeople and customers. The ethical, social, and political issues raised in e-commerce, provide a framework for organizing the issues, and make recommendations for managers who are given the responsibility of operating e-commerce companies within commonly accepted standards of appropriateness. Conclusion, after we discuss these all the issues for e-commerce, we already know that what is the impact of that all issues to society and IT industry so we need to learn from the issues so that we can make it better and improve the efficiency for e-commerce. 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